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University at Buffalo - The State University of New York
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  2. About
    1. FAQ Facilities Operations
    2. Staff Facilities Operations
    3. Contact Us
  3. Units
    1. Customer Service
    2. Operations Services
    3. Utility Operations
  4. Policies
    1. Damage Control and Recovery
    2. Exterior Signage Policy
    3. Lock and Key Policy
    4. Padlock Policy
    5. Recycling Policy
    6. Snow Removal Policy
  5. Forms
    1. ADA Interior Signage Request Form
    2. After Hours Heating/Ventilation Request Form
    3. Disposal Form*
    4. Interior Signage Request Form
    5. Lock Change and Key Request Form*
    6. Notification E-mail Subscription Form
    7. Quote Request Form
    8. RF & UBF Material Authorization Form*
    9. Special Event Form
    10. Special Events Signage Form*
    11. Surplus Form*
    12. Vehicle Reservation Fax Form*
    13. Work Order Request Form

Home > Departments > Facilities Operations > Units > Customer Service

Customer Service

Services:

ADA Building Access Points

After Hours Services

Pest Control

Quotes

Recognition and Memorial Markers

Safety Shoes and Glasses

Special Events

Customer Focus:

The University Facilities Customer Service Department was established to provide our customers with a single point of contact for all physical plant services. Our mission is to make the complex network of services offered by University Facilities easily accessible and user friendly. The staff of the Customer Service Department consists of operators, clerks and managers who will see that your business with University Facilities is completed as quickly and efficiently as possible. They are there to answer your questions or direct you to someone who can.
To request services:
    • Use our on-line work order request form (link to on-line form)
    • Contact us at 645-2025
    • Fax us at 645-5965
Work Order Services:
Visit Facilities Operations for more information about work order services including examples of the types of service requests handled through Customer Service and billable and non-billable requests.
Customer Feedback:
University Facilities realizes the importance of listening to our customers. We encourage you to comment on the quality of the service you receive. If you receive a survey following the work we have done for you, please let us know what you did or didn't like about our work. Responses are reviewed and specific concerns are addressed immediately. The information is then input into a database and analyzed to identify and correct problems in an effort to continually improve our service. Positive comments are also passed along to recognize those employees who provide exceptional service.
Customer Convenience:
Utility interruption notifications are coordinated through the Customer Service Department by e-mail a week in advance if possible. Emergency interruption notifications are sent by e-mail as soon as information is available.
Customer Billing and Collection:
It is our policy to bill within our estimate, assuming that the job and estimate are in agreement. Each bill is carefully reviewed for accuracy prior to being sent. We will gladly go over your bill with you if you have any questions regarding our services or charges. Visit Finance and Administration for more information.