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University at Buffalo - The State University of New York
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  2. About
    1. FAQ Facilities Operations
    2. Staff Facilities Operations
    3. Contact Us
  3. Units
    1. Customer Service
    2. Operations Services
    3. Utility Operations
  4. Policies
    1. Damage Control and Recovery
    2. Exterior Signage Policy
    3. Lock and Key Policy
    4. Padlock Policy
    5. Recycling Policy
    6. Snow Removal Policy
  5. Forms
    1. ADA Interior Signage Request Form
    2. After Hours Heating/Ventilation Request Form
    3. Disposal Form*
    4. Interior Signage Request Form
    5. Lock Change and Key Request Form*
    6. Notification E-mail Subscription Form
    7. Quote Request Form
    8. RF & UBF Material Authorization Form*
    9. Special Event Form
    10. Special Events Signage Form*
    11. Surplus Form*
    12. Vehicle Reservation Fax Form*
    13. Work Order Request Form

Home > Departments > Facilities Operations > About > FAQ Facilities Operations

Frequently Asked Questions

How can I check the status of my work request?

Call University Facilities Customer Service at 645-2025 or e-mail at custserv@facilities.buffalo.edu. Please have your work order or quote number on-hand.

Is there a charge for Facilities to give a quote?

University Facilities Operations does not charge the customer for the time involved in developing a quote for billable work.  Quote Request Form

Why do I need to provide an account number when requesting a quote?

The account number is required as it significantly reduces the amount of time approved work takes to be scheduled and started. The account will not be charged until the quote is approved and the work has been completed.

What is the difference between billable and non-billable services?

Services provided by Facilities fall into two categories, billable and non-billable. Non-billable work is generally routine maintenance work on the University infrastructure. Billable work is above and beyond general maintenance.

What do I do if I have lost keys or found keys lost by another?

Please see the Lock and Key Policy for detailed information.  If you have found keys, please drop them off at University Police Lost and Found.  If you have lost keys, please contact your department head or University Facilities Customer Service at 645-2025.

Do I call University Facilities if I am having problems with my phone?

University Facilities does not repair campus phone systems. Please call the Telecommunications Department at 645-3514.

How do I request a service?

Call Customer Service at 645-2025, submit the on-line Work Order Request Form, or fax information to Customer Service at 645-5965.

How can I be notified of utility shutdowns?

University Facilities sends utility shutdown notifications by e-mail.  You can subscribe or unsubscribe on the Notification E-mail Subscription Form.

How do I report an after-hours emergency?

Call University Police at 645-2222 for all emergency situations. 
After-hours Service Requests

How do I request signage for an event?

Print Special Event Signage Form, enter appropriate data, and return to University Facilities Customer Service Department.
Mail to: 120 John Beane Center
Fax to: 645-5965

How do I request an interior sign? (door signs, desk plates, name tags, directional signs)

Print Interior Signage Form, enter appropriate data, and return to University Facilities Customer Service Department.
Mail to: 120 John Beane Center
Fax to:   645-5965